{"id":1323,"date":"2024-07-23T13:14:23","date_gmt":"2024-07-23T13:14:23","guid":{"rendered":"https:\/\/www.grawewohnen.at\/service-tools\/"},"modified":"2025-10-20T09:20:48","modified_gmt":"2025-10-20T09:20:48","slug":"service-tools","status":"publish","type":"page","link":"https:\/\/www.grawewohnen.at\/en\/service-tools\/","title":{"rendered":"Service"},"content":{"rendered":"<div     class=\"trnc-headline lg:w-contentSize mx-auto text-primary pb-8 lg:pb-24 lg:pt-12\">\n        <h2 class=\"trnc-text-headline leading-tight mx-2 lg:mx-auto text-mobile-large lg:text-mobile-large\">\n        Would you like to move into a new apartment and need a registration form? Or are you about to give notice on your apartment and need a termination form?   <br \/>\r\nWe got you \ud83e\udd1d<\/h2>\n    \n    <\/div>\n\n\n<div id=\"schadensmeldung\"  class=\"trnc-grawe-damagereport lg:w-contentSize text-primary pb-8 lg:pb-12 mx-2 lg:mx-auto\">\n  <h2 id=\"damage-report-heading\" class=\"text-mobile-large\">Damage report \ud83d\udd28<\/h2>\n\n  <form id=\"block-damagereport-form\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" aria-labelledby=\"damage-report-heading\" novalidate>\n    <input type=\"hidden\" name=\"form_id\" value=\"damage_report_form\">\n\n    <div id=\"damage-report-intro\" class=\"text-medium mb-4 text-left\">\n      <p>Do you need a repair, want to report damage or have a service request? Simply fill out the form and briefly describe what&#8217;s wrong. We&#8217;ll get back to you asap!  <\/p>\n    <\/div>\n\n    <div class=\"grid grid-cols-1 sm:grid-cols-2 gap-4 mb-4 text-medium\">\n\n      <div class=\"col-span-1\">\n        <label for=\"salutation\" class=\"sr-only\">Salutation<\/label>\n        <select name=\"salutation\" id=\"salutation\" class=\"w-full p-2 border-primary border-1.5 h-[55px]\" required autocomplete=\"honorific-prefix\" aria-describedby=\"salutation_hint\">\n          <option value=\"\">Salutation*<\/option>\n          <option value=\"Frau\">Ms.<\/option>\n          <option value=\"Herr\">Mr.<\/option>\n          <option value=\"Diverse\">Diverse<\/option>\n          <option value=\"Unternehmen\">Company<\/option>\n        <\/select>\n        <span id=\"salutation_hint\" class=\"sr-only\">Please choose a salutation<\/span>\n      <\/div>\n\n      <div class=\"col-span-1\">\n        <label for=\"title\" class=\"sr-only\">Title<\/label>\n        <input type=\"text\" name=\"title\" id=\"title\" placeholder=\"Title\" class=\"w-full p-2 border-primary border-1.5 h-[55px]\" autocomplete=\"honorific-suffix\">\n      <\/div>\n\n      <div class=\"col-span-1\">\n        <label for=\"first_name\" class=\"sr-only\">First name<\/label>\n        <input type=\"text\" name=\"first_name\" id=\"first_name\" placeholder=\"First name*\" required class=\"w-full p-2 border-primary border-1.5 h-[55px]\" autocomplete=\"given-name\">\n      <\/div>\n\n      <div class=\"col-span-1\">\n        <label for=\"last_name\" class=\"sr-only\">Last name<\/label>\n        <input type=\"text\" name=\"last_name\" id=\"last_name\" placeholder=\"Last name*\" required class=\"w-full p-2 border-primary border-1.5 h-[55px]\" autocomplete=\"family-name\">\n      <\/div>\n\n      <div class=\"col-span-1\">\n        <label for=\"street\" class=\"sr-only\">Street &#038; house number<\/label>\n        <input type=\"text\" name=\"street\" id=\"street\" placeholder=\"Street &#038; House number*\" required class=\"w-full p-2 border-primary border-1.5 h-[55px]\" autocomplete=\"street-address\">\n      <\/div>\n\n      <div class=\"col-span-1\">\n        <label for=\"place\" class=\"sr-only\">Postal Code and City<\/label>\n        <input type=\"text\" name=\"place\" id=\"place\" placeholder=\"Postal Code &#038; City*\" required class=\"w-full p-2 border-primary border-1.5 h-[55px]\" aria-describedby=\"place_hint\" autocomplete=\"address-level2\">\n        <span id=\"place_hint\" class=\"sr-only\">Enter postal code followed by city<\/span>\n      <\/div>\n\n      <div class=\"col-span-1\">\n        <label for=\"phone\" class=\"sr-only\">Phone<\/label>\n        <input type=\"tel\" name=\"phone\" id=\"phone\" placeholder=\"Phone*\" required class=\"w-full p-2 border-primary border-1.5 h-[55px]\" inputmode=\"tel\" autocomplete=\"tel\">\n      <\/div>\n\n      <div class=\"col-span-1\">\n        <label for=\"email\" class=\"sr-only\">E-Mail<\/label>\n        <input type=\"email\" name=\"email\" id=\"email\" placeholder=\"E-Mail*\" required class=\"w-full p-2 border-primary border-1.5 h-[55px]\" autocomplete=\"email\">\n      <\/div>\n    <\/div>\n\n    <div class=\"grid grid-cols-1 gap-4\">\n      <div class=\"col-span-2\">\n        <label for=\"about\" class=\"sr-only\">Type of damage report<\/label>\n        <input type=\"text\" name=\"about\" id=\"about\" placeholder=\"Type of damage report*\" required class=\"w-full p-2 border-primary border-1.5 text-medium\">\n      <\/div>\n\n      <div class=\"col-span-2\">\n        <label for=\"file_upload\">Add attachments (.png, .jpeg, .pdf &#8211; max 2MB per file)<\/label><br>\n        <small id=\"file_help\">Maximum file size: 2MB per file. You can upload multiple files.<\/small>\n\n        <div class=\"file-upload-container\">\n          <!-- Keep input accessible: use sr-only instead of display:none -->\n          <input type=\"file\" id=\"file_upload\" name=\"file_upload[]\" class=\"sr-only\" multiple accept=\".png,.jpeg,.jpg,.pdf\" aria-describedby=\"file_help\">\n          <button type=\"button\" id=\"custom-upload-button\"\n                  class=\"w-auto mt-2 rounded-3xl text-primary border-1.5 border-primary text-regular flex py-1.5 px-5 transition duration-300 ease-in-out hover:text-white hover:bg-primary group gap-2\"\n                  aria-controls=\"file_upload\">\n            Select File          <\/button><br>\n        <\/div>\n\n        <!-- Announce chosen files -->\n        <div id=\"selected-files\" class=\"text-primary\" role=\"status\" aria-live=\"polite\"><\/div>\n      <\/div>\n\n      <div class=\"col-span-2\">\n        <label for=\"message\" class=\"sr-only\">Your message<\/label>\n        <textarea name=\"message\" id=\"message\" placeholder=\"I would like to report the following...\" class=\"w-full p-2 border-primary border-1.5 h-32 text-medium\"><\/textarea>\n      <\/div>\n\n      <div class=\"mb-2\">\n        <span class=\"text-smallest\">* Fields marked with an asterisk are required.<\/span>\n      <\/div>\n\n      <div class=\"col-span-2\">\n        <label class=\"inline-flex items-center\">\n          <input type=\"checkbox\" name=\"privacy_policy\" id=\"privacy_policy\" required class=\"form-checkbox text-primary rounded\" aria-describedby=\"privacy_hint\">\n          <span class=\"ml-2 text-primary\">I accept the <a href=\"https:\/\/www.grawewohnen.at\/datenschutz\/\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"text-primary underline\">privacy policy<span class=\"sr-only\"> (opens in new tab)<\/span><\/a>.<\/span>        <\/label>\n        <span id=\"privacy_hint\" class=\"sr-only\">You must accept the privacy policy to submit the form<\/span>\n      <\/div>\n\n      <div class=\"col-span-2 mb-4\">\n        <button type=\"submit\" class=\"w-auto rounded-3xl text-primary border-1.5 border-primary text-regular flex py-1.5 px-5 transition duration-300 ease-in-out hover:text-white hover:bg-primary group gap-2\">\n          Submit Report          <span aria-hidden=\"true\">\u2192<\/span>\n        <\/button>\n      <\/div>\n    <\/div>\n  <\/form>\n\n  <div id=\"form-response\" class=\"mt-4 text-primary text-medium\" role=\"status\" aria-live=\"polite\"><\/div>\n<\/div>\n\n\n<div id=\"formulare\"     class=\"trnc-links lg:w-contentSize mx-auto text-medium text-primary pb-12\">\n        <h2 class=\"text-medium lg:text-mobile-large border-b-1.5 border-primary py-2 mx-2 lg:mx-auto\">\n        Forms as PDF    <\/h2>\n    \n        <ul class=\"custom-links-list mx-2 lg:mx-auto\">\n                <li class=\"custom-link-item border-b-1.5 border-primary py-2\">\n            <a class=\"flex justify-between items-center hover:font-bold\" href=\"https:\/\/www.grawewohnen.at\/wp-content\/uploads\/2024\/12\/Meldezettel_2023.pdf\"\n                target=\"_blank\">\n                <span>Registration form (german)<\/span>\n                                <img decoding=\"async\" src=\"https:\/\/www.grawewohnen.at\/wp-content\/themes\/grawewohnen\/images\/downloadIcon.svg\" alt=\"Download Icon\">\n                            <\/a>\n        <\/li>\n                <li class=\"custom-link-item border-b-1.5 border-primary py-2\">\n            <a class=\"flex justify-between items-center hover:font-bold\" href=\"https:\/\/www.grawewohnen.at\/wp-content\/uploads\/2024\/08\/kuendigungsformular.pdf\"\n                target=\"_blank\">\n                <span>Cancellation form (german)<\/span>\n                                <img decoding=\"async\" src=\"https:\/\/www.grawewohnen.at\/wp-content\/themes\/grawewohnen\/images\/downloadIcon.svg\" alt=\"Download Icon\">\n                            <\/a>\n        <\/li>\n                <li class=\"custom-link-item border-b-1.5 border-primary py-2\">\n            <a class=\"flex justify-between items-center hover:font-bold\" href=\"https:\/\/www.grawewohnen.at\/wp-content\/uploads\/2024\/08\/Einzugsermaechtigung.pdf\"\n                target=\"_blank\">\n                <span>Direct debit authorization (german)<\/span>\n                                <img decoding=\"async\" src=\"https:\/\/www.grawewohnen.at\/wp-content\/themes\/grawewohnen\/images\/downloadIcon.svg\" alt=\"Download Icon\">\n                            <\/a>\n        <\/li>\n                <li class=\"custom-link-item border-b-1.5 border-primary py-2\">\n            <a class=\"flex justify-between items-center hover:font-bold\" href=\"https:\/\/www.grawewohnen.at\/wp-content\/uploads\/2024\/08\/Buergschaftserklaerung.pdf\"\n                target=\"_blank\">\n                <span>Declaration of Citizenship (german)<\/span>\n                                <img decoding=\"async\" src=\"https:\/\/www.grawewohnen.at\/wp-content\/themes\/grawewohnen\/images\/downloadIcon.svg\" alt=\"Download Icon\">\n                            <\/a>\n        <\/li>\n                <li class=\"custom-link-item border-b-1.5 border-primary py-2\">\n            <a class=\"flex justify-between items-center hover:font-bold\" href=\"https:\/\/www.grawewohnen.at\/wp-content\/uploads\/2025\/10\/FORM-GWTF-2_ENG-Natural-Person-Apartment.pdf\"\n                target=\"_blank\">\n                <span>Self-disclosure of living space<\/span>\n                                <img decoding=\"async\" src=\"https:\/\/www.grawewohnen.at\/wp-content\/themes\/grawewohnen\/images\/downloadIcon.svg\" alt=\"Download Icon\">\n                            <\/a>\n        <\/li>\n                <li class=\"custom-link-item border-b-1.5 border-primary py-2\">\n            <a class=\"flex justify-between items-center hover:font-bold\" href=\"https:\/\/www.grawewohnen.at\/wp-content\/uploads\/2025\/10\/FORM-GWTF-3-ENG-Business-Premises.pdf\"\n                target=\"_blank\">\n                <span>Business self-disclosure<\/span>\n                                <img decoding=\"async\" src=\"https:\/\/www.grawewohnen.at\/wp-content\/themes\/grawewohnen\/images\/downloadIcon.svg\" alt=\"Download Icon\">\n                            <\/a>\n        <\/li>\n                <li class=\"custom-link-item border-b-1.5 border-primary py-2\">\n            <a class=\"flex justify-between items-center hover:font-bold\" href=\"https:\/\/www.grawewohnen.at\/wp-content\/uploads\/2025\/03\/E-Mail-statt-Post-Ihre-Zustimmung-zur-digitalen-Kommunikation-.pdf\"\n                target=\"_blank\">\n                <span>Email instead of post &#8211; your consent to digital communication (german)<\/span>\n                                <img decoding=\"async\" src=\"https:\/\/www.grawewohnen.at\/wp-content\/themes\/grawewohnen\/images\/downloadIcon.svg\" alt=\"Download Icon\">\n                            <\/a>\n        <\/li>\n            <\/ul>\n    <\/div>\n\n\n<div     class=\"trnc-links lg:w-contentSize mx-auto text-medium text-primary pb-12\">\n        <h2 class=\"text-medium lg:text-mobile-large border-b-1.5 border-primary py-2 mx-2 lg:mx-auto\">\n        Helpful links    <\/h2>\n    \n        <ul class=\"custom-links-list mx-2 lg:mx-auto\">\n                <li class=\"custom-link-item border-b-1.5 border-primary py-2\">\n            <a class=\"flex justify-between items-center hover:font-bold\" href=\"https:\/\/wien.arbeiterkammer.at\/energieanbieter\"\n                target=\"\">\n                <span>Electricity and gas price calculator (german)<\/span>\n                                <div>\u2192<\/div>\n                            <\/a>\n        <\/li>\n                <li class=\"custom-link-item border-b-1.5 border-primary py-2\">\n            <a class=\"flex justify-between items-center hover:font-bold\" href=\"https:\/\/ooe.arbeiterkammer.at\/beratung\/wohnen\/mieten\/Betriebskosten.html\"\n                target=\"\">\n                <span>Understanding utility bills (german)<\/span>\n                                <div>\u2192<\/div>\n                            <\/a>\n        <\/li>\n                <li class=\"custom-link-item border-b-1.5 border-primary py-2\">\n            <a class=\"flex justify-between items-center hover:font-bold\" href=\"https:\/\/www.graz.at\/cms\/dokumente\/10124656_7763466\/ebd822b7\/Beihilfen%20f%C3%BCr%20Mieter%20innen%20Mai%202024.pdf\"\n                target=\"\">\n                <span>Aid for tenants (german)<\/span>\n                                <div>\u2192<\/div>\n                            <\/a>\n        <\/li>\n                <li class=\"custom-link-item border-b-1.5 border-primary py-2\">\n            <a class=\"flex justify-between items-center hover:font-bold\" href=\"https:\/\/www.studieren.at\/studienfinanzierung\/wohnbeihilfe\/\"\n                target=\"\">\n                <span>Housing allowance for students (german)<\/span>\n                                <div>\u2192<\/div>\n                            <\/a>\n        <\/li>\n            <\/ul>\n    <\/div>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-1323_1b5092-50 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-1323_1b5092-50 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-1323_1b5092-50\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><\/div><\/div>\n\n\n<div id=\"faq\"     class=\"trnc-faq lg:w-contentSize mx-2 lg:mx-auto text-medium text-primary pb-12 \">\n        <h2 class=\"text-mobile-large lg:text-large leading-tight text-left mb-6\">\n        FAQ<\/h2>\n    \n    <div class=\"faq-section\">\n                        <div class=\"faq-category\">\n            <div\n                class=\"flex justify-between items-center border-b-1.5 border-primary py-2 cursor-pointer toggle-category group\">\n                <h3 class=\"text-mobile-large group-hover:font-bold\">\n                    Renting                <\/h3>\n                <div class=\"transform transition-transform duration-300 group-hover:translate-y-4\">\u2193<\/div>\n            <\/div>\n            <div class=\"faq-category-content hidden\">\n                                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                I would like to rent an apartment, what documents do I need to submit?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p>In order to be able to rent an apartment, the following documents must be provided<\/p>\n<ul>\n<li><span dir=\"ltr\" role=\"presentation\">completed<\/span> <a href=\"https:\/\/www.grawewohnen.at\/wp-content\/uploads\/2024\/08\/Selbstauskunft_Wohnraum.pdf\" target=\"_blank\" rel=\"noopener\"><span dir=\"ltr\" role=\"presentation\">Tenant Self-Disclosure Form (german)<\/span><\/a><\/li>\n<li><span dir=\"ltr\" role=\"presentation\">Copy of your ID<\/span><\/li>\n<li><span dir=\"ltr\" role=\"presentation\">Proof of income for the last 3 months<\/span><\/li>\n<li><span dir=\"ltr\" role=\"presentation\">if applicable. <a href=\"https:\/\/www.grawewohnen.at\/wp-content\/uploads\/2024\/08\/Buergschaftserklaerung.pdf\" target=\"_blank\" rel=\"noopener\">Guarantee declaration (german)<\/a><\/span><\/li>\n<\/ul>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                How do I register my place of residence?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p><span dir=\"ltr\" role=\"presentation\">The signature of the accommodation provider is required on the registration form for registration in an apartment. This signature <\/span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">can be obtained from the customer center during our opening hours.  <\/span><\/p>\n<p><span dir=\"ltr\" role=\"presentation\">Please note that the landlord can only confirm persons who <\/span><span dir=\"ltr\" role=\"presentation\">are registered in the main tenancy agreement. Other people living in the household, such as children or partners, must be confirmed by the main tenant  <\/span><span dir=\"ltr\" role=\"presentation\">.<\/span><\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                Do I need to take out household insurance?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p>It is not compulsory to take out household insurance for rented apartments, but it is strongly recommended. Such insurance protects your personal belongings from damage, such as that caused by water damage, and covers the costs of repairs or replacements. <\/p>\n<p><strong>When you move into one of our apartments, you will receive a GRAWE household insurance for the <\/strong><strong>first six months &#8211; completely free of charge.<\/strong><\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                Can I keep a pet in my apartment?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p>Small animals may be kept without the consent of the landlord.<\/p>\n<p>For dogs, cats and other larger animals, however, the consent<br \/>\nof the landlord is required.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                When do I have to pay my rent each month?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p>The rent is always due on the 5th of the respective month.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                How can I change my bank details and which payment methods are possible?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p>The rent can be paid by standing order or direct debit authorization.<\/p>\n<p>To create or change a direct debit authorization, the relevant <a href=\"https:\/\/www.grawewohnen.at\/wp-content\/uploads\/2024\/08\/Einzugsermaechtigung.pdf\" target=\"_blank\" rel=\"noopener\">form (german)<\/a> must be completed, signed and sent to us<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                            <\/div>\n        <\/div>\n                <div class=\"faq-category\">\n            <div\n                class=\"flex justify-between items-center border-b-1.5 border-primary py-2 cursor-pointer toggle-category group\">\n                <h3 class=\"text-mobile-large group-hover:font-bold\">\n                    Operating costs                <\/h3>\n                <div class=\"transform transition-transform duration-300 group-hover:translate-y-4\">\u2193<\/div>\n            <\/div>\n            <div class=\"faq-category-content hidden\">\n                                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                What are operating costs and when will I receive the statement of operating costs?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p>Operating costs are ongoing costs that are incurred in a property and are passed on to the tenant. The items that may be included in the operating costs are listed in the Tenancy Act. <\/p>\n<p>&nbsp;<\/p>\n<p>The landlord must settle the operating costs by June 30 of the following calendar year at the latest.<\/p>\n<p>&nbsp;<\/p>\n<p>You can find more details <a href=\"http:\/\/www.arbeiterkammer.at\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                Do I have a credit balance or an additional payment on the utility bill?\r\nAnd when is it due?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p>Whether there is a credit balance or an additional payment can be seen on the last page of the statement of operating costs.<\/p>\n<p>The credit balance and the additional payment are due on the next but one interest payment date after invoicing.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                Why did I receive an additional payment\/credit from the Operating cost accounting for the last\r\nyear if I only moved in this year?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p>The person who is the tenant of the apartment on the due date (the next but one interest date after invoicing) is entitled to the credit balance or the obligation to pay an additional payment.<\/p>\n<p>&nbsp;<\/p>\n<p> It does not matter whether the person was already a tenant in the accounting year or only moved in in the year of invoicing.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                            <\/div>\n        <\/div>\n                <div class=\"faq-category\">\n            <div\n                class=\"flex justify-between items-center border-b-1.5 border-primary py-2 cursor-pointer toggle-category group\">\n                <h3 class=\"text-mobile-large group-hover:font-bold\">\n                    Damage                <\/h3>\n                <div class=\"transform transition-transform duration-300 group-hover:translate-y-4\">\u2193<\/div>\n            <\/div>\n            <div class=\"faq-category-content hidden\">\n                                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                There is damage in my apartment. What do I have to do?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p>Please <a href=\"https:\/\/www.grawewohnen.at\/en\/service-tools\/#schadensmeldung\">report<\/a> any damage, e.g. <strong>power failure, water damage, blocked drains, broken glass, etc.<\/strong> as soon as possible.<\/p>\n<p>In urgent emergencies outside our opening hours, please contact the companies listed on the notice board in the stairwell.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                My radiators are not working, what can I do?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p>The first step is to vent the radiators.<\/p>\n<p>You can easily do this yourself. If the radiators remain cold after venting, please report the damage using our <a href=\"https:\/\/www.grawewohnen.at\/en\/service-tools\/#schadensmeldung\">form<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>Outside our opening hours, in the event of a complete heating failure, the responsible company can also be informed according to the notice board in the stairwell.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                I have lost my key, what should I do?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p>Any loss of keys must be reported immediately to the property management. The order of a replacement key is organized and carried out by the property management.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>If the apartment door is locked and there is no access, you <\/strong><strong>should contact a locksmith. <\/strong> <\/p>\n<p><strong>All costs incurred must be covered by the tenant.<\/strong><\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                What can I do about mold in my home?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p>Mold growth can be caused by various factors, including improper ventilation or heating, water damage or construction defects.<\/p>\n<p>To effectively prevent mold, it is particularly important to <a href=\"http:\/\/www.umweltberatung.at\/download\/?id=lueften-1565-umweltberatung.pdf\" target=\"_blank\" rel=\"noopener\">air (german)<\/a> rooms regularly.<\/p>\n<p>&nbsp;<\/p>\n<p>Open the windows for about 5 to 10 minutes, especially after activities such as showering or cooking, to allow moisture to escape efficiently.<br \/>\nAlso make sure that furniture such as cupboards or sofas are not placed too close to walls or radiators so that the air can circulate freely. This is crucial to prevent condensation and the associated mold growth.<\/p>\n<p>We recommend using a hygrometer to check the humidity.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Our tenants can pick it up from our <\/strong><strong>customer center free of charge.<\/strong><\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                            <\/div>\n        <\/div>\n                <div class=\"faq-category\">\n            <div\n                class=\"flex justify-between items-center border-b-1.5 border-primary py-2 cursor-pointer toggle-category group\">\n                <h3 class=\"text-mobile-large group-hover:font-bold\">\n                    Termination                <\/h3>\n                <div class=\"transform transition-transform duration-300 group-hover:translate-y-4\">\u2193<\/div>\n            <\/div>\n            <div class=\"faq-category-content hidden\">\n                                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                How can I terminate my rental agreement?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p>Termination of the rental contract must be made <a href=\"https:\/\/www.grawewohnen.at\/wp-content\/uploads\/2024\/08\/kuendigungsformular.pdf\" target=\"_blank\" rel=\"noopener\">in writing (german)<\/a> and within the agreed notice period. Please note that all main tenants must sign the notice of termination.<\/p>\n<p>&nbsp;<\/p>\n<p>Apartments can be terminated at the end of each month by giving three months&#8217; notice.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                Can I look for a new tenant for my terminated apartment?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p><strong>A new tenant may be sought after prior consultation with the property management.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p> Please note, however, that the decision as to whether the new tenant is accepted as a new tenant is the sole responsibility of the landlord.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                When will I get my deposit back?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p>The deposit will be paid out within 14 days of the proper return of the apartment.<\/p>\n<p>&nbsp;<\/p>\n<p> Exceptions to this are cases in which cost estimates for deductions from the deposit must be obtained.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                <div class=\"faq-item\">\n                    <div class=\"border-b-1.5 border-primary\">\n                        <div class=\"flex align-center py-2 cursor-pointer toggle-item group\">\n                            <div class=\"mr-2 transition-transform duration-300 group-hover:translate-x-2\">\u2192<\/div>\n                            <h4 class=\"text-md font-bold\">\n                                I have given notice on my apartment,\r\non what date can I terminate my electricity contract?                            <\/h4>\n                        <\/div>\n                        <div class=\"faq-text hidden pl-7 pb-4\">\n                            <p>The electricity contract can only be terminated on the day the keys are returned, as electricity is required for the handover of the apartment.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                                            <\/div>\n        <\/div>\n                    <\/div>\n<\/div>\n\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div     class=\"trnc-contact-info lg:w-contentSize mx-auto text-medium text-primary pb-12\">\n        <h2 class=\"text-mobile-large lg:text-large border-primary mb-4 lg:mb-24 mx-2\">Questions? Asking is free and we\u2019re just a call away.    <\/h2>\n    \n        <div class=\"trnc-contact-details mx-2\">\n                <div class=\"trnc-contact-phone\">\n            <a class=\"border-t-1.5 border-primary py-2 block w-full hover:font-bold\"\n                href=\"tel:+43 316 83 23 39\">+43 316 83 23 39<\/a>\n        <\/div>\n        \n                <div class=\"trnc-contact-email\">\n            <a class=\"border-t-1.5 border-primary py-2 block w-full hover:font-bold\"\n                href=\"mailto:office@grawewohnen.at\">office@grawewohnen.at<\/a>\n        <\/div>\n        \n        \n            <\/div>\n        <div class=\"border-b-1.5 border-primary mx-2\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1323","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service - GRAWEwohnen<\/title>\n<meta name=\"description\" content=\"GRAWEwohnen Service: Forms, tips and tools for renting. 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